Refund policy

Refund Policy

We take great pride in The Metro Stitch products. Any returned item must be in new, unused condition with all original tags attached. Returns that are damaged, soiled, or altered may not be accepted and may be returned to the customer.

If you wish to return a defective, damaged, or soiled item, please contact us at [support@themetrostitch.com] before sending your return.

Please note that once your order is handed over to the shipping carrier, we are not liable for any loss or damage during transit. This is at your own risk.

For approved returns, refunds will be processed to your original payment method within 7–14 business days after inspection. Sale items are final sale and cannot be refunded.

To initiate a return, please contact us at [support@themetrostitch.com].